Athlete support

Tell us what happened. We’ll help you get moving again.

For faster help, include your device model, operating-system version, MACRIVA app version, and a short description of the issue. Never send passwords, payment-card details, or private health documents.

Subscriptions

To cancel or manage a subscription, open the subscription settings in Apple App Store or Google Play. Store purchases and refunds are handled by the store where you subscribed.

Meal-scan estimates

If an estimate looks wrong, adjust the food item or portion before saving. Include the meal type and what was misidentified when reporting a recurring recognition issue.

Privacy and account deletion

For privacy questions, use the subject “Privacy request.” To remove an account and associated personal data, follow our account-deletion instructions.